Dispatch Manager – Cary, IL

About Us
Proudly American-owned and operated, Chermak Cartage powers relationships by providing visible logistics and exceptional service, delivered by the safest and most respected drivers on American roads. We specialize in transporting clean, palletized general goods across the Midwest, South, and Southeast regions of the United States. Our open trucking platform allows us to provide the highest level of service to our customers while delivering their goods safely and efficiently.

Position Overview
We are seeking a highly skilled Dispatch Manager to join our growing team. This role is crucial in ensuring our operations run smoothly and efficiently. If you have a minimum of 3 years of verifiable experience in Full Truck Load (FTL) OTR dispatching and a proven track record in managing a team, we want to hear from you.

At Chermak Cartage, our core values guide everything we do:

• Integrity: We act with honesty and strong ethics.
• Respect: We value and honor everyone’s contributions.
• Accountability: We own our actions and deliver on promises.
• Service Matters: We prioritize exceptional customer service.
• Achieving the Possible: If it’s not impossible, it’s possible.

We are looking for an “A” player—someone who not only meets the qualifications but also embodies these values, consistently strives for excellence, and contributes positively to our company culture.

Key Responsibilities

• Oversee and manage the daily operations of the dispatch team, ensuring prompt and professional handling of all customer inquiries.
• Ensure all trucks are consistently staffed with qualified drivers, maintaining timely deliveries with minimal downtime between shipments.
• Monitor and evaluate driver performance, providing actionable feedback to drive continuous improvement.
• Address and resolve any issues or conflicts involving drivers or customers, maintaining a high level of service.
• Maintain comprehensive and accurate records of all dispatch activities.
• Expand our customer and partner network by establishing and nurturing new business relationships.
• Develop and implement strategies to enhance dispatch efficiency and overall productivity.
• Collaborate closely with other departments to ensure seamless operations across the organization.
• Train, mentor, and onboard new dispatchers and drivers as required.

Qualifications

• 3+ years of experience in Full Truck Load (FTL) OTR dispatching.
• Demonstrated experience in managing a team of dispatchers and drivers.
• Exceptional communication and interpersonal skills, with a focus on relationship building.
• Strong analytical and problem-solving abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in cloud-based suites such as Office 365, GSuite, and dispatch-related technology.
• Willingness to work flexible hours as needed to meet operational demands.
• A strong alignment with Chermak Cartage’s core values of Integrity, Respect, Accountability, Service Matters, and Achieving the Possible.
• A proven track record as an “A” player who consistently delivers top performance and helps elevate the team.

Why Join Chermak Cartage?

• Be part of a respected and growing company with a strong commitment to excellence and safety.
• Opportunity to work with a dedicated team in a collaborative and supportive environment.
• Competitive salary and benefits package.